I hope everyone had a great holiday and new year! I know I sure did, in fact this is the very first year after 15 years of owning Lagunanet I actually took a whole week off, it was great. Although it seems there where a few upset customers while I was away.
One day over the holiday we had an issue with an access point, which was down for about 3 hours and was replaced, not bad for a vacation week I thought. In any case there where a couple of people who decided to hit the reset button on the router and of course when you hit the reset button, it takes all the settings out of the equipment and requires the settings to be added manually.