Archive for News and updates

Changes and More Changes

Last December we had contemplated moving our office and with my son in college it made perfect sense we could save some extra money on rent and to be perfectly  honest it got kind of old answering questions from people who did not even use our service, fortunately my good friends from Telmex now have that pleasure.

The ISP business is not an easy one because people just want things to work. I really do appreciate and love serving the customers I do have,  moving helped tremendously in more ways than one. Currently  I am gearing up for yet one more move,  hopefully this will be the last and final change for a while with the exception of new equipment and upgrades.

Because of my gracious and charismatic landlord we will be removing our tower from our original location and we have added a new smaller tower in upper Ajijic thanks to some long time customers and friends they have made this all possible, in the next couple of weeks we will be focusing on re-pointing clients antennas to the new tower and hopefully make it a smooth migration,  so far everything has worked well.

I am estimating that the migration and move will be completed by the end of this month December 2014 we have added all new equipment and will be transferring our  bandwidth contracts.

 

 

Phone Number Change

Hi All

Just wanted to let everyone know that the 7662877 will cease to function the end of the month, I am so happy that it is one less number I have to Pay Carlos Slim, after many years of paying 4035.00 pesos per new phone line,  at one point in time we had over 300. I guess I am to blame for contributing to that bastards wealth.

In any case you can still reach me at my El Chante phone number which is 01-387-7631768 If I don’t answer please leave a message on my machine and I will get back to you. You can also call my cell phone number which most of you have if you don’t e-mail me and I will send it to you.

 

Regards

Rod

Lagunanet is Moving

ElchantenetworkLagunanet opened up its doors in 1997 in a horse stable in San Antonio Tlayacapan. I  am proud to say we are the ones that started Internet connectivity Lakeside and what a challenge it was, I have learned a lot in those 17 years not only from a technology standpoint but from people as well,  for the most part is has been a great experience and I have had the privilege of serving all kinds of people from different walks of life.

We began offering dial up service with 33,600Kbps modems and later migrated on to wireless technology providing what was then considered high speed. We still currently provide customers fixed wifi connectivity in many areas of lakeside. If there is one thing I love about technology it is change.  I believe it makes us think and improve ourselves, those reluctant to change remain stagnant and personally I believe that is very unhealthy.

Our office in Ajijic will be closing

As of the end of December we will be closing our office in Ajijic, there are many reasons for doing so and a couple of them include the fact that we don’t do much retail sales anymore, another reason is that a large part of my customer base pay us electronically using  Paypal, bank transfer and many still currently pay us for 6 or 12 months at a time. Read more

Internet died After McAfee Software Update

Operating a small ISP, rest assured there is never a dull moment, and sometimes never a shortage of angry clients, especially when they have no internet.

Walking in to my office Monday morning.  I was bombarded with several phone calls from clients saying they had no Internet access.

After about 12 calls and a client bringing in their laptop, I figured out the issue was with an automatic update from McAfee, after further reasearch I found several articles including this one from scmagazineuk.com where it talks about the issue. Read more

Outage in Joco and San juan

Since yesterday evening we started having issues with our internet link which is affecting everyone in San Juan Cosala and Jocotepec.

The problem is with our uplink provider and we should have it resolved later today.

We apologize for the incovinience

Updates on mail server and DNS

Its been a rough few weeks and it seems that most of the issues have been ironed out with e-mail and DNS servers, many folks had been out of town when we made changes, yesterday we added squirrel mail to the server, many clients had requested the option,  one of the reasons we made the changes to the mail server was because for many who traveled they would have issues with using outlook, thunderbird or other existing mail clients while traveling.

With the new setting people should be able to use their mail client on their pc with no issues, provided the ISP they are using is not blocking certain ports.

We have also changed the dns servers,  we are in the midst of renewing contracts and it is always a fiasco when we do so, because changing or upgrading usually means new IP addresses, what we have been suggesting to the client is using public DNS servers which work just as well and as soon as we have the new DNS in place we will post them here.

There are tons of free or public DNS servers, we have been using the following, for example you can use Googles dns numbers which are 8.8.8.8 and 8.8.4.4 or 4.2.2.1 and 4.2.2.2 which I believe are Verizon there is a complete list of public dns servers here.

 

Our new mail server

This last week we began migrating an old mail server to a new one, from the feedback I understand that many do not like change and found it difficult for the changeover, personally I am never thrilled with any major changes but that’s what life is all about and what makes things interesting.

A few months back we lost a DNS server and we have now rebuilt everything so that migration in the future should be more seamless and easier to do without such harsh changes.

After making these changes I began to wonder if it was worth the effort of migrating a couple of hundred e-mail accounts, and started looking at it at a personal level, especially after seeing so many people who are using web based e-mail and many have switched to Gmail. I have always found web based e-mail services to be a fad, I remember the days of bigfoot, pobox,  excite and others who all offered free webmail service, some are still around and slowly fading others have managed too maintain their existence.

The new changes in our webmail service are are a few we have changed the web address to webmail.laguna.com.mx , this new webmail uses horde and here you have similar abilities which you had with squirrel mailplus you can also change your password through this application. We have installed Spam Assassin to help control spam, if you want this option enable please contact us to do so.

Over the next few days I will be posting other minor changes, and once again add the pricing and services Lagunanet continues to offer.